Deliveries
Arrived less
than perfect?
Tell us within 48 hours of delivery. That's the window our courier's insurance works to, and it's in the terms on your order. We reply within three business days.
01 The claim
Photos are what
the claim turns on.
One of the whole piece, one close on the damage, and one of the box or wrap it came in. Keep the packaging until we've spoken.
Outside the 48 hours? Send it anyway: we'll assess it in good faith, and nothing here limits your rights under the Australian Consumer Law. The full policy is on our Returns policy page.
02 What happens next
From your photos
to a fix.
It's logged
Your claim gets a reference straight away, and you'll have an email with it.
We look at the photos
We reply within three business days, and tell you what we need from you, if anything.
We make it right
With the courier's insurer where that applies, and always within your rights under the Australian Consumer Law.